Return shipment if defect

This is how it works:

  1. If an ordered product has a defect or fault or you have received the wrong item, we will of course cover the costs for the return and provide a replacement.
  2. To speed up the process, please complete the form and tell us the reason for your return.
    It is important to describe the defects in as much detail as possible and upload detailed pictures if required.
  3. Our customer service team will process your return as quickly as possible and inform you of the next steps.
  4. As soon as we have received and processed your return, you will receive a message from us.

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